No matter how you are doing business with us, we want you to know that we respect your privacy and protect your information. We value our relationship with you, thus, explaining to you how we collect, use and protect customer information is really important to us. In fact, we can state that:
We use systems, policies and procedures to maintain the accuracy of customer information and to protect it from loss, misuse, or alteration. Customer information is accessible by appropriate personnel who have a business need for the information. We provide training and communication programs to educate our personnel about the meaning and requirements of this privacy statement. Safeguarding customer information is important to us. In fact, our company has an Employee Code of Conduct that requires employees to protect private information.
We may use customer information usually provided by you either to your agent or directly to us via writing, telephone, or the internet. This includes information such as your name, address, Social Security number, driving history, and vehicle identification information when submitting an insurance application or a request for products or services that we offer. We may also collect information about you from outside sources, including consumer reporting agencies and health care providers. This information may include credit reports, motor vehicle reports, loss information reports, and medical information.
We collect and use customer information to meet your requests for products and services, administer accounts, develop and market new products and services to you, investigate and handle claims, detect or prevent fraud, participate in insurance industry or support organizations and comply with legal requirements or lawful requests from regulatory and law enforcement authorities. We also use customer information to determine which products or services might be of interest to you.
When you interact with us through our website, we may collect information related to the session and any informal information entered by you.
In striving to serve you, we sometimes share customer information with others so they may help us by providing services to us or by providing services on our behalf or jointly with us to you. These persons or organizations may include: our affiliated companies, your agent or broker, companies that perform marketing services on our behalf and other financial institutions with which we have a joint marketing services on our behalf. We do not sell personal information about you to unrelated companies for their independent use. We do share information as permitted by law.
We may share the information we collect about present and former customers within our family of companies. Our "family" is the group of companies related to us by common control or ownership. We share information within this family as a normal part of conducting company business and offering products and services to customers. This sharing of information is limited. Shared information includes identifying information and information we get from our dealings with you and the relationship you have with us. We do not share customer credit information we collect from outside sources, such as credit reports, within our family of companies.
Unrelated companies receiving customer information from us enter agreements with us to protect the information they receive before information is provided. These agreements also limit the use of the information to providing services we request. We do not share customer information with other companies unless an agreement to protect customer information is in place, except as otherwise permitted by law.
You may request in writing the customer information we have about you in our records. If the incorrect information was from a Consumer Report, you will need to contact the consumer reporting agency that provided the incorrect information. We will provide you with the agency contact information. You may also request a complete description of the organizations to which we disclose customer information, or the circumstances surrounding such disclosures. Please send any of the requests mentioned above in writing to: MAPFRE Insurance Co. of Florida, Customer Privacy Inquiries, 5959 Blue Lagoon Drive, Suite 400, Miami, FL 33126.
Our website, www.mapfreflorida.com and www.mapfreusa.com, provides information about us, our products and the agencies and brokers that represent us. You may also perform certain transactions on our website. Our website may contain links to other websites, not maintained by us. These links are provided for your convenience. We make no warranties or representations related to the privacy policies of these websites. We encourage you to read the privacy and security policies of these websites.
We use a Secure Socket Layer (SSL) on our server along with a 128 bit encryption of any payment related data transmitted to us from your computer. When you access our site, we place a small text file on your computer, known as a "cookie". This enables us to recognize you on future visits to our site and provide a more personalized and efficient session.
Our website uses VeriSign services as a way to provide you confidence that we have been certified as the owner of the website located at www.mapfreflorida.com. To review that certificate, you can click on the VeriSign icon that appears at the bottom of the screen.
Some states may provide additional privacy protections under existing or future state laws. We are committed to complying with applicable law when we share customer information.
This statement updates and replaces any previous statements you may have received from us about the collection, use and protection of customer information. We may change this privacy statement at any time and if we do, we will notify you as required by law.